Resume

Charlie Grist

• Email: 2gristch@gmail.com
• Phone: 0629 848 991
• Website: charliegrist.com
• LinkedIn: linkedin.com/in/charles-grist

Professional Summary

Founder and QA/product specialist with experience across SaaS, AI, and hardware ventures. Built and shipped cloud-native products using Cloudflare Workers, Durable Objects, Queues, and OAuth integrations, with a strong track record in product delivery, automation, and go-to-market execution. Prior background in enterprise QA and verification for government services, transport ticketing, and AV products.

Experience

Co-Founder, Chatncc.com

January 2026 - Present

• Building an AI chat agent for architects, engineers, and tradespeople in Australia.
• Trained the system on Australian Standards and the National Construction Code.
• Developed in partnership with an architecture firm to ensure domain relevance.
• Implemented document processing pipelines for AI ingestion and retrieval.
• Released as an MCP server using Cloudflare Durable Objects.
• Built hybrid search and RAG-based retrieval for higher answer accuracy.

Founder, SellerAssistant.io

March 2025 - January 2026

• Built an Etsy plugin to automate inventory workflows and improve seller conversion.
• Implemented platform architecture using Cloudflare Workers, Cron Triggers, and Queues.
• Integrated Etsy OAuth and managed production, preview, and test environments.
• Owned marketing and sales funnel strategy and execution.
• Drove measurable customer outcomes, with users generating $410,809 in sales through automation.

Founder, melbah.com

November 2023 - Acquired January 2026

• Developed and manufactured a wireless charging solution for luxury vehicles.
• Launched and funded on Kickstarter, selling 750+ units globally.
• Built and deployed ecommerce storefront with Stripe payments.
• Managed marketing, sales funnel, suppliers, and 3PL operations.
• Automated customer checkout and tracking communication flows.
• Ran a fully automated 3D print farm manufacturing process.

Product Verification and QA, Biamp

July 2023 - July 2024

• Delivered all-in-one conferencing soundbar products across audio/visual platforms.
• Supported delivery of the first networked digital amplifier in the product line.
• Built and maintained Python-based automated regression testing.
• Performed manual feature testing and defect triage in an Agile environment.
• Led QA efforts for Microsoft Teams and Zoom certification.
• Authored test cases from requirements and executed exploratory testing across global teams.

QA Analyst, Centrelink Online Claims (Services Australia)

June 2022 - July 2023

• Delivered updates to disaster relief, parental leave, JobSeeker, and Youth Allowance claims.
• Worked in multidisciplinary Scrum teams to ship fixes and new claim pathways.
• Performed root-cause analysis and defect diagnosis across Angular/SAP-backed systems.
• Built and maintained regression suites and requirement-driven test cases.
• Improved digital claim flows to reduce call-centre demand and in-person processing effort.

Test Engineer, Cubic CTS

2019 - 2022

• Supported legacy Go Card systems and delivered regional and next-gen ticketing programs.
• Produced and reviewed functional/non-functional tests from system requirements.
• Mapped requirements traceability and maintained test coverage across releases.
• Executed evidence-based testing and raised detailed defects for engineering resolution.
• Managed L3 certification delivery for Mastercard, Visa, and American Express.
• Approved software builds for production release and managed SIT/UAT/Pre-Prod data/version control.
• Acted as SME in client sessions on test runs, defects, and workarounds.

Education & Certifications

• Bachelor of Engineering (Electrical, Control Systems), QUT
• ISTQB Foundation Certification
• Scrum and Agile training

Core Skills

• AI applications, MCP servers, and RAG/hybrid retrieval
• Cloud platforms: Cloudflare, AWS, Azure, Vercel
• QA and test strategy: functional testing, requirement tracing, test case design
• Automation: Python, TypeScript, SQL, API testing
• Delivery and collaboration: Jira, Confluence, Agile/Scrum workflows

References

Available upon request.